As a 2nd Level System Administrator you will provide advanced support and administration to meet internal SLAs and company objectives and you will be responsible for the health and operations of our services, with a main focus on operational activities, proactive capacity management and event monitoring.
What will your responsibilities look like?
Act as 2nd Level Support – Receive tickets that require greater technical knowledge or system access
Escalate unresolved problems to 3rd Level Support
Handle longer resolution incidents – e.g. longer than 10-15 minutes
Handle incidents that require greater technical knowledge or system access
Build knowledge base to ensure future response in incident management/1st Level
Involvement in the technical analysis and resolution of underlying problems
Ensure all Requests for Change (RFCs) are logged in the IT service management system
Oversee the daily performance of IT services
Enter commands and observe system functioning in order to verify correct operations and detect errors
Monitor and report IT performance against service levels and key performance measures
Perform data backups and disaster recovery operations
Develop training materials and procedures or train users in the proper use of IT services
Continuously identify improvement opportunities and work to optimise platforms, processes and systems performance
Assist and participate in the internal projects of the IT department and in projects of external clients
Do you also have these qualities?
Passion for work
What experience do you need?
4+ years of experience in Linux systems administration
Expertise in Linux operating systems
Strong knowledge of Apache, Tomcat, MySQL and PostgreSQL
Good knowledge of content management platforms
Good knowledge of Internet technologies and concepts such as DNS, routing protocols, TCP and UDP and higher level protocols such as HTTP, SMTP and FTP
What will you find in iQuest?
Professional development through the iQuest Career Management programme
A pleasant and professional work environment
An excellent remuneration package
English and German language courses
Opportunities to participate in soft skills training programmes
Note: ONLY selected candidates will be contacted!
For more than 14 years, iQuest has provided exceptional professional services and delivered an extensive portfolio of customised software solutions to many of Europe’s largest businesses mainly in Germany, Switzerland, the United Kingdom and Scandinavia.
With a winning combination of technical expertise and service excellence, iQuest drives long-term business value for leading companies in a broad range of industries such as telecommunications, life sciences, financial services, logistics and media.
Our highly specialised service offering includes software and product engineering, application lifecycle services, business information management, business process management, e-commerce and software quality assurance and testing. iQuest focuses on providing best-in-class solutions that are cost-effective and help our clients maintain a competitive advantage through technology.
Founded in 1998 and headquartered in Germany, iQuest has 6 European offices with local teams in Germany, Sweden and Romania, currently employing more than 400 people.