Job expirat
CHALLENGING OPPORTUNITY WITH A GLOBAL PLAYER! You will be responsible for establishing a consistent set of policies, processes, systems and handbooks, responsible for continuous improvement of service delivery to customers world-wide. You will be responsible for classifying operations staff productivity opportunities, leading for a small team of Process Consultants, cooperating with management on development and implementation of quality metrics for all departmental processes, ensure all operations staff globally are properly trained, communication the representatives within the wider organization, frequently consult the global Operations Managers and Knowledge Manager to identify and prioritize area's for improvement, etc.
- bachelor degree within the IT,
- fluent English is a must,
- 3 years experience in defining policies, processes, business systems and handbooks in a support services environment,
- 1 year project management experience,
- 3 years experience in the computer or telecoms industry within a highly technical and business critical environment,
- experience with knowledge management is preferred, experience with CMM is preferred, ITIL, PRINCE2 certification, ISO9001/Tickit auditor skills are preferred,
- very good presentation skills, flexibility, high tolerance to travel, willing to work outside core hours to meet business demands.
Dynamic and multicultural work environment, latest knowledge, methods and tools, and training to support those, large company benefits and career possibilities, possibility to work on interesting projects abroad, good team spirit.
Firma SC CASABLANCA SERVICES SRL Timisoara este o firma acreditata MMSSF ( acreditare TM 201/2002 ) care ofera angajatorilor servicii complete de recrutare si plasare forta de munca in tara si strainatate.
Avem o baza de date solida, permanent actualizata cu CV-urile candidatilor. Dispunem de personal specializat in testarea si evaluarea psihologica a candidatilor.
Firma noastra este permanent la dispozitia dvs cu urmatoarele servicii :
- Recrutare si selectie de personal pentru acoperirea posturilor temporare sau permanente;
- Consultanta in resurse umane:
- Audit de resurse umane
- Analiza si evaluarea structurii motivationale si a satisfactiei angajatilor
- Servicii de consultanta in domeniul legislatiei muncii
- Anchete de opinie;
- Solutii complete de training in domeniul management, marketing, comunicare, vanzari, managementul carierei, cursuri acreditate si recunoscute in 15 tari din Europa (EBC*L ¿V European Business Competence License) in domeniul managementului afacerilor, comunicarii, leadership etc.
Calitatea, experienta si profesionalismul serviciilor pe care le oferim in domeniul resurselor umane ne recomanda.