14-09-2012 | EXPIRA LA 14-10-2012
Job expirat
General Job Specification
You would be in in direct and indirect contact to the client or to the customers of the client located in French / Italian speaking region. You would become the specialist in your designated area e.g. HR (administration, recruitment, payroll, personnel documents etc.), finance or customer service.
General Responsibilities
Incorporate a broad range knowledge (internal and external processes and policies) and become an expert
Perform data look up as well as data entry in various systems
Process in- and outbound emails and phone calls
Contribute to knowledge sharing within the team
Actively contribute to process improvement projects
Identify and escalate complex issues to supervisor
Support other team members in their daily activities
Act as single point of contact for specific process/service
Reporting activities
Participate in various side projects
completed high education at minimum
fluent/ native speaker of french/italian language ( written and spoken)
advanced knowledge of english ( written and spoken)
computer literate
understandding of business process outsourcing is a plus
excellent client handling skills
excellent communication and interpersonal skills
flexibility to take on additional responsibilities and tasks
strong displayed problem solving and analytical skills
self motivated , positive attitude and approach
position in one of the world's leading companies
professional growth based on performance
training program / curriculum
wide range of benefits - 5 weeks of holiday , meal vouchers , recreation/wellness vouchers , pension/life insurance , etc
relocation bonus
Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
