What will your job be about?
A Warranty Claims Specialist is responsible for dealing with claims and general enquiries received from customers and providing a superior customer experience at all times in a prompt, courteous, clear and concise manner. At the same time, as you know the IT systems best, your job will be to update all information there. You will give solutions for all requests and ensure that your clients have the best possible answers and are always happy.
What are we looking for?
An advanced German level is mandatory and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!
What do we offer?
A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.
Genpact is a global leader in transforming and running business processes and operations.
Our service portfolio includes finance & accounting, banking & insurance, procurement & supply chain, collections & customer service, enterprise application, IT infrastructure management and smart decision services.
Currently over 64,000 employees manage 4,700+ processes in 30+ languages, from a global network of over 70+ operation centers, in 24 countries. We cover multiple industry verticals, such as automotive, banking and finance, insurance, manufacturing, pharmaceuticals, telecommunication, transportation & logistics.
Genpact Europe is present in 4 countries, through 11 delivery centers and with a number of over 3,600 employees. We are offering services in more than 20 languages, for over 50 clients.
That's why we are known to GENerate imPACT.