03-03-2016 | EXPIRA LA 04-03-2016
Job expirat
• General Customer/Technical Support
• Provide support via phone and/or email for inbound customer contacts seeking technical assistance, game play and billing queries
• Carry out research to troubleshoot customers’ technical problems
• Research new resolutions for addition to knowledge database
• Perform any other duties related to technical support as and when required
• Ensure that client escalation procedures are adhered to
• Responsible for providing exhaustive and complete troubleshooting before escalation
• Any other reasonable duties as directed by line manager
• Fluent in English as well as German/Italian/Spanish/French/Dutch/Russian
• Excellent verbal and written communication skills
• Good knowledge of Windows operating systems
• Experienced in working with different CRMs
• Ability to identify main source of a technical problem and provide the adequate solution
• Ability to work as part of a team
• Interest and experience of ‘online gaming’
You are probably curious about our name!
Founding member, Mr.Kozo Matsumoto, derived the name from car racing. Every driver wants to start the race in the “Pole” position, the best position to compete successfully, ”Pole” position in racing is the first row of the inside lane. ”Pole” position drivers do not compete against other drivers to get ahead. They lead the drivers and set the bar for others to compete against them.
“Pole To Win” mirrors this methodology by approaching our work with proactive planning and quality forethought in the service areas of Quality Assurance, Quality Engineering, Customer Experience, Localization and Talent Acquisition.
Launched in Japan in 1994, Pole To Win was the country’s first independent test outsourcing company.
Twenty years later, Pole To Win provides a full range of product lifecycle support services to industry leaders worldwide.
