Job expirat
The GBS Transition Specialist is responsible for the successful delivery of complex, multinational, multi-processes, large transition projects and for developing and executing transition plans that will enable our HP Internal customers to migrate processes without any operational disruption from the current site and state of their Operations after “Go-Live”
The Transition Manager Specialist will apply his/her experience and project management skills to manage the projects successfully and deliver solutions to the customers by:
- Developing the Project Plan and Timelines
- Monitoring and controlling the Transition Process
- Overall customer handling, escalating major transition issues, when required to respective Program Manager
- Ongoing team leadership and couching
The Transition Specialist might work as a consultant with the Client Manager during the project proposal to the customer by:
- Providing expertise to evaluate training effort, language requirements, MOC plan, location strategy, language needs
- Ensuring that all transition Project Plans are consistent and integrated with the overall Program.
He/She will provide leadership across the GBS Functions involved in the project. In addition he/she:
• Is the Project Lead, owns the project plan
• Coordinates/ facilitates transition (planning, sign-off, team meetings, escalations)
• Acts as a consultant for Best Practices
• Ensures transition model is implemented
• Publishes project documentation
• Communicates to PMO and steering committee
• Determines FE/BE model
The Transition Manager needs to achieve a high level of customer satisfaction by demonstrating high level of expertise about the GBS Business Centers’ structure, processes and activities (IT support, SLA, SOW, Language, CRC, Scanning & imaging techniques, Communication tools, Management of change, remote supervision, etc) and facilitate Management of Change in the customer side and by expressing a “can do” attitude.
Required Skills
• Customer centric
• Strive for quality in service delivery to our customers
• Strong leadership skills
• Experienced managing conflicts
• Able to lead and manage change, understand the effects of organizational and process changes, and the effort needed to implement an innovative solution and how this impacts the operation in terms of workload/costs
• Experienced with Executive exposure,
• Inspire credibility, strong interpersonal & communication skills, enthusiasm and positive attitude
• Initiative, creativity and visionary skills and
• Able to work on an unstructured environment and bring structure to a problem, synthesize issues
• Strong and fast in decision making process
• Process driven, able to improve the profitability and processes within transition
• Ability to work effectively in diverse, foreign, virtual and multi-cultural environments.
Industry Experience
Consulting
Marketing (Positioning, consulting skills)
Outsourcing expertise
Manufacturing
Experience and Education
Expert in one or more of the following function: HR, Order Management, Procurement, Supply Change, Finance and Accounting, and Relationship management / Customer facing at all levels of the client organization
4-5 years of Program/Project management in complex environments
Education
Master degree in economics, Finance, engineering or Information Technology/Services (or equivalent combination education or experience).
PMI Certification
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