Job expirat
The trainer is responsible for the developing training programs and to deliver training for the ING Offices staff, Retail Account Managers, Retail Ops&IT staff and other groups, when needed.
-Develop training programs based on retail banking strategy in terms of products and services;
-Deliver basic retail banking training for new ING Office Managers and assistants;
-Responsible for the training needs analysis together with Retail Network Management;
-Advisory function- to Office Managers – in all training related aspects;
-Responsible for training on ING Offices staff, Retail Account Managers, Retail Ops&IT staff;
-Update , on regular basis and whenever required the training materials.
- Banking knowledge / experience (is an advantage)
- Good knowledge of ING products and processes
- Previous experience in the training field will be an asset;
- Good PC skills
- Good English level
The position requires strong communication skills, very good presentation skills, good planning and organizing abilities, creative problem solving attitude, customer oriented mentality
ING Romania is part of ING Group, international financial institution of Dutch origin, offering banking, insurance and asset management services to 60 million clients in 50 countries, through its 112,000 employees. ING Romania covers 62 cities through its bank branches and life insurance agencies and employs about 900 full-time staff, also benefiting from a network of 2,000 life insurance consultants. In 2004, ING celebrated 10 years of presence on the Romanian market, being the first international bank to open a branch after 1989. ING is dedicated to deliver financial services valued by clients. We can only achieve this mission through our people. This is why we put a continuous effort in recognising and attracting talent and further developing our human capital. ING core values represent the fundamental beliefs and the basics of our way of doing business: Integrity, Entrepreneurship, Professionalism, Responsiveness and Teamwork. We try to identify them in each and every employee