Job suspendat de catre administratorul site-ului
Responsibilities include, but are not limited to:
- providing support for the Aspect ACD technologies used by TechTeam Global and all peripheral systems with which the ACD is integrated;
- providing support and technical leadership to internal customers utilizing the technologies;
- maintaining E-1 & VoIP services to include switch and ancillary equipment, all involving multiple locations in Europe;
- being responsible to coordinate outside vendors, corporate office and all level of users to fore fill telecommunications business objectives;
- being responsible for assisting in coordinating and performing TechTeam telecommunications moves, adds, and changes;
- acting as liaison between the telephone operating companies and interconnect companies in matters dealing with the TechTeam’s telecommunications needs;
- providing technical expertise to assist in networking needs when required.
- Experience in Wide Area and Local Area telephone and data networks using ACD’s, PABXs, Voice; Selfservice technologies and VoIP technologies;
- Minimum of two years experience as an Administrator with an ACD system (Aspect, Avaya, Genesys and/or Cisco Technology) preferred;
- Strong knowledge of VoIP, Gateways, routers;
- Thorough knowledge of call routing and IVR technology preferred;
- Working knowledge of applicable voice technologies preferred;
- Ability to work effectively with personnel on all levels;
-Proficiency in English language.
TechTeam Global is a global market leader for outsourced, multilingual help-desk services and value-added, specialized IT solutions deployed through a proven single point of contact delivery model. Our core offering is ITO multilingual services.
TechTeam Global provides selective IT Outsourcing and BPO services since 1979. We combine multilingual help-desk , 24x7 remote monitoring, secure well-managed infrastructures, custom systems integration services and software application development as well as desk-side support and business consultancy to deliver a complete, end-to-end support solution for your business.
With headquarters in Detroit, USA, TechTeam is currently also present in Europe – Belgium, Germany, United Kingdom, Poland, Portugal, Sweden, Romania and Asia – Philippines, providing support services for Global and local companies.
The Romanian subsidiaries - Bucuresti, Sibiu, Galati have successfully grown in the last 2 years to 600+ employees providing client support services in more than 25 languages.
If you are a specialist or just starting your career, this is the place to develop a strong professional path, utilizing cutting-edge technologies and working globally.
We offer all the necessary training, an attractive work environment topped by competitive salary packages and excellent career opportunities with global exposure.
For more details, please visit us at www.techteam.eu/careers
.jpg "TechTeam Global SRL")