Job expirat
Responsibilities include providing support for the Aspect ACD technologies used by TechTeam Global and all peripheral systems with which the ACD is integrated. Provide support and technical leadership to internal customers utilizing the technologies. Maintain E-1 & VoIP services to include switch and ancillary equipment, all involving multiple locations in Europe. Responsible to coordinate outside vendors, corporate office and all level of users to fore fill telecommunications business objectives.
Responsible for assisting in coordinating and performing TechTeam telecommunications moves, adds, and changes, acting as liaison between the telephone operating companies and interconnect companies in matters dealing with the TechTeam’s telecommunications needs, and providing technical expertise to assist in networking needs when required.
Duties of this position include but are not limited to:
Assisting in coordinating, reviewing, and performing all moves, adds and changes required dealing with the TechTeam & customers telecommunications needs.
Assisting in coordinating, reviewing and performing repair services as needed.
Assisting in the overseeing and coordinating of assigned telecommunications activities within TechTeam & their customers.
Assisting in maintaining a preventative maintenance program for all TechTeam projects in EMEA having telecommunications equipment.
Assisting in maintaining a formal system of evaluating all telephone systems and materials used by telecommunications.
Assisting in maintaining records and preparing required reports relevant to the operations of telecommunications.
Writing technical specifications.
Assisting in maintaining the projects with their call accounting system.
Performing other duties as assigned.
Technical skills :
Experience in Wide Area and Local Area telephone and data networks using ACD’s, PABXs, Voice Selfservice technologies,.
Minimum of two years experience as an Administrator with an ACD system (Aspect, Avaya, Genesys and/or Cisco Call Center Technology) preferred.
Thorough knowledge of call routing and IVR technology preferred.
Working knowledge of applicable voice technologies preferred.
Experience in Contact centre telephony solution is a must.
Ability to work effectively with personnel on all levels.
Planning and organizing: orchestrates and implements clear, efficient and logical approach to work and manages assignments, objectives and time; gives priority to service-affecting problems.
Attention to detail: ensures quality in work delivered; has a critical eye on his work.
Analysis: pin points problems and tackles them in a logical, step-by-step way
Problem solving: Compares and relates data from different sources and identify key issues and trends with a view to resolve customer problems; questions in a persevering manner to discover underlying issues until the failure or problem is clear; is direct and assertive.
Judgment: develops alternative courses of action and makes decisions based on logical assumptions and which reflect factual information.
TechTeam is a multinational company with core competencies in the help desk and IT outsourcing areas. With headquarters in Detroit, USA , TechTeam is currently present in Belgium, Germany, United Kingdom, Sweden and Romania, providing support services for Global and local companies.
Romanian subsidiary has successfully grew in last 2 years having 300+ employees providing client support services in more than 10 languages. Specialists or just starting a STRONG carrier, PEOPLE are the most important factor of our SUCCESS.
Join now and start or advance your carrier in an international environment. Join TechTeam!
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