Technical Support Engineer

eServ Global Telecom Romania

05-04-2012 | EXPIRA LA 05-05-2012

Job expirat


-Responsible for maintaining the eServGlobal products.
-Assistance given to eServGlobal clients answering their demands and questions.
-Connecting remotely on client servers for gathering necessary information, analyze and resolve client's incidents.
-Execute remote interventions and monitoring activities on the client servers when necessary.
-Incident tracking and updating using eServGlobal tracking tools.
-Maintaining communication with the customer and with support higher levels.
-The work is done from our Bucharest office in 12 hours shifts in order to cover 24/7 operation.


Degree in engineering with main focus telecommunications and computer science.
-Customer oriented. Focused on problem resolution.
-Advanced level of English. French is a plus.
-Proven Knowledge of Unix (System Level).
-Knowledge of shell scripting (sh, ksh, awk).
-Familiar with SQL and database engines administration.
-Knowledge of telecommunication protocols for value added services.
-Team player who is self motivated and can work independently.
-Willing and able to learn quickly new skills and technologies.
-Willing to work in 12 hours shifts (nights and weekends included).


The compensation package is at a competitive level, related to the competences and performance level.
Extensive training and excellent professional environment.
Private medical services paid by the company for employees and family members.
Catering lunch provided by the company or lunch tickets.
25 working days vacation/year.


Established in December 2001, eServGlobal Telecom Romania is a joint-venture equally owned by eServGlobal ( and SoftNet Group Romania ( that has been constantly growing in the past years.

eServGlobal specializes in Mobile Money solutions and Value-Added Services (VAS), to help Telco Service Providers increase their revenue and gain and maintain customer ownership.

eServGlobal invests heavily in product development, using carrier-grade, next-generation technology and aligning with the requirements of more than 60 customers in over 45 countries. For 24 years, mobile, fixed, Internet and multiplay telco providers have used our capabilities to lead and innovate in their local markets, leveraging their core assets and their trusted agent and subscriber relationships.

With 13 offices globally, eServGlobal provides full “end-to-end” and “any account to any account” Mobile Financial Services and International Money Transfers. Our HomeSend solution is the only mobile-centric international remittance hub to gain endorsement from the GSM Association.

Our Value-Added Services in promotions, loyalty, messaging and multiplay are focused around the transaction and enable service providers to engage with the subscriber in a personalized and dynamic manner.

To reduce time-to market and manage exposure to CAPEX, we now offer multiple licensing alternatives, including SaaS-based flexible, revenue-share pricing.

eServGlobal is listed on the Australian Stock Exchange (ESV) and the London Stock Exchange AIM (ESG). More information at:

Variety, Learning, Teamwork, Growth: eServGlobal provides a dynamic and challenging work environment that is uniquely suited to those who thrive on variety and constant innovation. At eServGlobal you will find that our team spirit extends across the whole company; we’re committed to helping you grow and succeed. As a truly international organization, eServGlobal is a kaleidoscope of culture where the diversity of our people is no barrier to a supportive and lively environment.