Technical Support Consultant

Qualitance QBS

09-12-2013 | EXPIRA LA 08-01-2014

Job expirat

RESPONSABILITATI

Duties:
- Understanding the client's application landscape, you are a supporting the client's team, by providing the required services at the agreed level
- Working primarily with the Level 1 support and support team, you understand the systems' and application inter-dependencies are able to maintain the service level
- You have a good understanding of service delivery under ITIL concepts and willing to be part of a transformational effort to improve client's operations
- Able to absorb significant amount of knowledge and understand the whole application landscape, you will be part of a key team in supporting and maintaining the clients's operations
- Participate in process changes to improve overall service delivery and mitigate application, systems and process risks.
- You have experience in supporting (level 2) client environments consisting of multiple key applications and systems
- You have good knowledge and experience of application development and operations lifecyle (at least 2 years) and practical experience (at least 2 years) with one or more of the following technologies:
Java, Spring, Hibernate, JBOSS, .NET, ASP, VB Script, C/C++, Java(Adobe Flash), WebServices, PHP,
MS SQL Server, MySQL, DB2, SQL Programming/Reporting, Informix (C-ISAM), Progress
AS400, Windows Server, PERL Scripting, Unix Shell, Linux, Solaris, AIX
Apache Tomcat, IIS, Sonic ESB, Open Edge, Resin
SharePoint 2007, StreamServe, MS Dynamics, EDI
- Fluent in English, you are open to learn new echnologies and support client's business application during their service windows


CERINTE

Responsibilities:
- You have experience in supporting (level 2) client environments consisting of multiple key applications and systems
- You have good knowledge and experience of application development and operations lifecyle (at least 2 years) and practical experience (at least 2 years) with one or more of the following technologies:
Java, Spring, Hibernate, JBOSS, .NET, ASP, VB Script, C/C++, Java(Adobe Flash), WebServices, PHP,
MS SQL Server, MySQL, DB2, SQL Programming/Reporting, Informix (C-ISAM), Progress
AS400, Windows Server, PERL Scripting, Unix Shell, Linux, Solaris, AIX
Apache Tomcat, IIS, Sonic ESB, Open Edge, Resin
SharePoint 2007, StreamServe, MS Dynamics, EDI
- Fluent in English, you are open to learn new echnologies and support client's business application during their service windows


BENEFICII OFERITE

Benefits:
- Professional individual development package; mentoring and coaching programs - Enterprise tools and methods trainings and certifications
- Work with top professionals in the field; team dedicated to delivering professional excellence
- Corporate professional environment; enterprise tools, technologies, process and procedures
- Core knowledge sharing process
- Attractive financial package
- Private medical plan

Ideal attributes of a Qualitance consultant:
- Commitment to quality and a thorough approach to work
- Responsible and proactive - be aware and meet deadlines and quality requirements of the project
- Flexible, customer-oriented attitude, client-facing skills
- Able to adjust to changing priorities, to operate effectively in a fluid environment, anticipate and meet deadlines
- Socially skilled, able to work well within a team
- Service driven and highly organized
- Proven ability to prioritize and manage multiple projects, setting expectations carefully, honoring your deadlines and keeping your promises
- Problem solving and analytical skills
- Skillfully managing of details
- Demonstrate confidence, professionalism, tact, diplomacy and good judgment
- Naturally curious, comfortable exploring new solutions, and employ a sound decision making process when evaluating new technologies
- Analytical - able to take functions and requirements, decompose them into solutions and logically articulate how you got there

About Qualitance:
- Qualitance has a very clear career path program. We take your career as seriously as you do, and we actively look for projects where our team members can develop new skills to further their careers
- Our sophisticated performance management process takes your personal goals into account, naturally aligning them with company goals – giving you a balanced, satisfying professional life
- We invest time and training for junior employees to help them come up to speed - We all work together: Qualitance uses an innovative collaborative model, SharedCoreKnowledge™. You will never be alone in front of a client, the entire team will always stand behind you for support
- Our environment is stimulating, challenging, fun and collegial. Good ideas are readily accepted here
- Our commitment to service is not limited to our clients; we also believe in making a positive impact giving back to the community


DESCRIEREA FIRMEI

Qualitance is a company focused on providing software/technology consulting services, committed to facilitating quality in customers’ projects, whether they reside within the engineering/development or within the IT department.

Qualitance provides services structured on five competency lines:
- Software testing and software quality assurance
- Software development services
- Database and business intelligence
- Systems administration, application support and maintenance
- Technical project management and project administration


Qualitance has a very clear career path program. We take your career as seriously as you do and we actively look for projects where our team members can develop new skills to further their careers. Our sophisticated performance management process takes your personal goals into account, naturally aligning them with company goals, giving you a balanced, satisfying professional life.

We invest time and training for junior employees to help them come up to speed an we all work together - Qualitance uses an innovative collaborative model, SharedCoreKnowledge™. You will never be alone in front of a client, the entire team will always stand behind you for support.

Our environment is stimulating, challenging, fun and collegial.