Job expirat
The position comprises the responsibility of providing phone and electronic based support and first-aid technical assistance in determining simple Hardware and Software problems and proposing steps towards their resolution. The main target is to help the customers solve their technical issues in an effective and efficient manner.
Responsibilities:
• Provides technical guidance in activities associated with the identification, prioritization and resolution of reported problems by telephone and e-mail;
• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers;
• May prepare help desk incident reports and assist in hardware and software evaluation;
• Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Student or University Graduate (Technical University Degree is an advantage);
• 0-2 years of related work experience, or an equivalent combination of education and experience;
• Good knowledge of Microsoft Operating Systems local and remote administration;
• Good knowledge of the Microsoft Office family applications (especially Outlook);
• Fluency in English and German is mandatory;
• Very good communication skills;
• Customer service skills;
• Flexibility and should be able to work shift patterns.
• Training on the job
• Global Service Desk provider
• Competitive salary and bonuses
• Youthful environment
VON Consulting ofera servicii de recrutare personal, training, administrare si salarizare personal, leasing de personal.
