Job expirat
Role would require leading teams (15-20) of Process Associates and Sr. Process Associates to ensure best in class shared service support to our global clientele in F&A.
Keep the team energized and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics.
Ensure the team’s have all operational resources, for example but not limited to IT, Facility, Training, etc.
2+ yrs of experience in team handling for projects in BPO/Call Center/Shared Services industry.
People Management – Coaching and Mentoring skills
Project Management skills with skills on time and budget control,
Communication and presentation skills,
Change Management skills,
Analytical skills with attention to details
Excellent PC skills (MS Products specifically)
Relevant industry experience for F&A.
Companie multinationala din domeniul resureslor umane, noi suntem cei care iti oferim solutiile juste adaptate nevoilor tale.
