Job expirat
- ensure performance of the daily tasks according to the specified service levels including timeliness
- be an active part in the process improvement initiatives.
Customer management:
- ensure maximum customer satisfaction by constant comunication and prompt action on customer issues
Team management:
- participate in the employee selection process;
- ensure required timely reporting on HR metrics
- Relevant 3+ years experience
- Problem solving, communicative, diligent, rigorous
Genpact is a global organisation with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across the world, from Hungary and Romania to the United States and Mexico, as well as in India and China.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
