27-05-2009 | EXPIRA LA 26-06-2009
Job expirat
The International Team Leader works in a European, multicultural and multilingual channel business environment. Our environment is dynamic and characterized by high customer focus, speed, change and constant evolution. The position is focused on Customer Facing Communication and support, on coordination of orders, deliveries and not in the end, claims.
The position includes Responsibilities such as:
- Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.
- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post sales programs) and PARTICULARLY ON THE FINANCIAL CLAIM side.
- Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Acts as a point of contact for a specialized topic (FINANCIAL CLAIM) and trains team members.
- Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
- Represents team as a subject matter expert on internal processes to other functions and organizations.
- Handles customers with moderately complex issues, including some "top-tier" customers (customers with strategic importance and complex relationships).
- Communicates with both internal and external customers at the individual contributor and management levels.
Education and Experience Required
- First level university degree or equivalent experience
- Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Knowledge and Skills
- Speaks excellent FRENCH & ENGLISH
- Intermediate understanding of moderately complex internal operational issues
- Developed problem-solving and analytical skills
- Broad knowledge of the end-to-end process of sales operations
- Developing knowledge of local legal compliance issues
- Demonstrated teamwork and collaboration skills
- Ability to structure and apply developed organizational skills to manage daily operational issues
HP Invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we’ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate
