03-09-2009 | EXPIRA LA 09-09-2009
Job expirat
Motivates and persuades others to common goals.
Responsible for achieving team SLA’s (Service Level Agreement);
Understand and capture customer baseline data around SLAs and operational metrics transition;
Daily Reporting for Productivity;
Daily work allocation;
Coordinating team schedule and leave planning;
Adherence to break timings by their teams;
Conduct one on ones on monthly basis, quarterly, midyear and yearly appraisals;
Develop and maintain Incentive program for Team members.
People skills;
Communication & Influencing skills;
Adherence to Company values;
Coaching skills;
Conflict resolution and problem solving;
Delegation / follow up;
Accurate, methodical with detail orientation
Customer centricity;
Prioritizing & organizing skills;
Effective time management;
Presentation skills;
Proficiency in ITALIAN/SPANISH/GERMAN and proficiency in a second foreign language;
English language is a must;
Proficiency in MS office applications.
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research.
