Job expirat
Performs Quality Control processes in accordance with set guidelines;
Ensures quality targets laid out are met for the processes owned;
Provides feedback to each team member to ensure adherence to quality requirements;
Identifies areas for improvement in processes & informs the management to obtain approval to implement change;
Ensures regular capture/update of complaints/ Escalated Calls in Log;
Planes and executes daily debriefing sessions for all agents;
Follows communication Calendar – arrange skip level meetings SOM/SDL for team every quarter;
Motivates and build the skills of the team;
Encourages and drives team activities ;
Expands team members capability on KPI (Key Performance Indicators), metrics tracked for performance management.
Is obliged to respect all internal regulations and policies;
Previous experience as an accounts receivable position
People skills;
Communication & Influencing skills;
Adherence to Company values;
Coaching skills;
Conflict resolution and problem solving;
Delegation / follow up;
Accurate, methodical with detail orientation
Customer centricity;
Prioritizing & organizing skills;
Effective time management;
Presentation skills;
Medium proficiency in English
Advanced proficiency in Spanish;
Proficiency in MS office applications.
VON Consulting ofera servicii de recrutare personal, training, administrare si salarizare personal, leasing de personal.
