Job expirat
- first point of contact for all escalations for his/her span of control
- co-ordinate the daily tasks
- SLA delivery - to meet and exceed expectation
- attend calls of team/customer
- to ensure adequate back up is in place for each processor
- assist in quality audits and improvement projects
- handholding and refresher training for the team
- fluency in English and any other European language (German/Spanish/French/Italian/Hebrew/Dutch/Portuguese/Russian)
- graduate with 2-3 years experience in BPO industry
- good exposure and experience in a team leading role- good interpersonal & people management skills with good problem solving approach
- knowledge of computer applications and IT troubleshooting
- team expectation and attrition management
- Shifts working program
- Multinational environment exposure
- Excellent training and learning opportunities
- Your hard work and contribution never go unnoticed @ Wipro
- Rewards for each position is based on performance, potential, criticality and market value
- Your growth in the company will be complemented by your own self-development
Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world’s largest third-party provider of R&D services and the world’s first PCMM and CMMi level company. Wipro is the first to perfect a unique quality methodology, the Wipro Way – a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro’s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients. Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.
