Job expirat
For the Technical Support Centre Romania, Microsoft is looking for a Support Engineer- MS Exchange located in Bucharest. Start Date ASAP. The centre will provide advanced technical services and support for Microsoft¿s customers across Europe, especially Germany.
¿ Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
¿ Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
¿ Build customer and partner loyalty through customer orientation, responsiveness and accountability;
¿ Work in an international environment and collaborate with your team to provide high-level support;
¿ 3-5 years strong design, administration and/or support experience with Microsoft Exchange (5.5, 2000, 2003) preferably in a Support Organization or a Large Enterprise;
¿ Strong knowledge of Microsoft Exchange concepts like Mailbox Databases, Mail Routing, Virtual Servers, Address Books and Lists, Recipient Update Services, performance tuning and hardware design, Public Folders, migrations and interop between different Exchange versions, clustering, messaging protocols;
¿ Good knowledge of Active Directory and TCP/IP Networking;
¿ Familiar with Exchange Anti-Spam, Anti-Virus, Backup solutions;
¿ Familiar with troubleshooting tools like ExBPA, Perfmon, Network tracing;
¿ Strong working knowledge of English and German (verbal and written);
¿ Communication skills in international environment;
¿ Willingness to improve technical skills and language skills ;
¿ Service orientation, Action oriented and Problem Solving.
¿ In-depth training
¿ Exposure to Microsoft technologies
¿ Access to emerging products and technologies
¿ Developing a level of product knowledge well above the average sy stem administrator
¿ Life insurance and medical program
¿ Employee Stock Purchase Plan
¿ Bonus according to performance
¿ Employee software discounts
¿ Lunch vouchers
¿ Mobile phone and laptop
¿ Competitive salary package
IT Technical Support
2nd and 3rd level Support for Microsoft products