Job expirat
Provide an efficient and effective 2nd line support service to European teams on supported application. (This means consistent, useful advice and quick response time);
Keep accurate record of problems, to allow for accurate reporting and developing of knowledgebase;
Identify issues which require escalation to the relevant party &escalate calls to next support level when required;
Participate in the testing of new application releases;
Draft working practices/guidance as a result of testing or issues reported to Service Desk;
Day to day management of workload & prioritisation of daily tasks.
Good knowledge and experience on Microsoft SharePoint 2010;
Good understanding of RDBMS concepts (MS SQL);
Good written and spoken English;
Availability to travel abroad on the job (aprox.10% of time);
Team player;
Problem Solving Skills - use all available resources to resolve a technical query/problem;
Strong Communication Skills - be able to explain things easily and clearly both on the telephone and via e-mail;
Knowledge retention of information available to you to help resolve any queries and problems is required;
Ability to work under pressure;
Ability to prioritise tasks on hand;
Patience;
Resourceful. Able to use own initiative;
Strong desire to learn and further own knowledge.
PricewaterhouseCoopers is the largest professional services firm in the world with over 146,000 staff and a presence in 150 countries. We provide industry-focused assurance, tax and advisory services to clients that range from the world¿¿¿s largest multinationals to some of its most innovative entrepreneurs.
PricewaterhouseCoopers has a regional partnership which means that across Central & Eastern Europe (CEE) we act as one firm. This increases our ability to provide seamless service for our clients and means greater international exposure and mobility for our staff across our 25 countries.
