Job expirat
- Manage team of L1 and L2 analysts providing support to users;
- Be the point of escalation for end users;
- Generate reports related to the service desk performance;
- Engage in post incident closure meetings for severity 1 and severity 2 tickets
Ensure that the team is performing as per the desired SLA.
- At least 3 years experience in Computer Service industry which includes service desk experience;
- Expertise in Troubleshooting and configuring Remote access, VPN, printers & other PC related issues;
- Expertise in Windows active directory, domain administration, Microsoft exchange;
- Expertise in Operating systems like Windows & MAC (User administration, VPN connectivity);
-Expertise in Shrink wrapped products like Microsoft office, MS Project, Visio, Adobe suite , Outlook;
- Password reset tools for Domain & Mainframe;
- Strong customer service orientation;
- Self Starter;
- Ability to analyze and solve technical problems;
- Strong problem analysis, resolution, and writing skills;
- Good interpersonal and communication skills;
- Analytical skills;
- Excellent spoken and written communication skills in English and German;
- Professionalism and customer focus;
- Strong keyboard skills;
- Good listening skills;
- Ability to perform in adverse situations & managing escalations;
- Ready to work in a 24 x 7 service environment;
- The candidate preferably should have worked in service desk for manufacturing domain.
Wipro Technologies is the global
technology services division of Wipro Limited, (NYSE:WIT), with a revenue of more than US $ 4 billion in combined IT businesses. For the last two decades, we
have successfully served the technology needs of more than 425 customers from
diverse industries and locations.
We are the World\'s first PCMM, SEI-CMM, CMMi Level 5 Software Services Company,
and have a team of over 76,000+ committed people from different managerial and
engineering backgrounds, spread across US, Europe, India and Asia-Pacific.
We are amongst the top 10 players in the North American IT outsourcing market.
We provide end-to-end solutions across industries through unique models and
methodologies, to deliver time, cost, quality and full-service advantages. We
are the chosen IT outsourcing partner for several Fortune 500 companies.
We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.
