SERVICE DELIVERY MANAGER

Grafton Recruitment

29-08-2013 | EXPIRA LA 28-09-2013

Job expirat

RESPONSABILITATI

Primary Point of Contact for Microsoft Service Delivery;
Responsible for the operational adherence to contractual requirement;
Responsible to drive ongoing continuous improvement to the business operations and results;
Shall have a team of support staff (Team Managers, Supervisors, Tech Leads, etc.) as needed to ensure that front line agents are supported adequately so as to meet contractual requirements;
Provide reporting, feedback & performance of the business to Client as requested.


CERINTE

Relevant experience in Tech support businesses;
Deep understanding of EMEA Market for Hiring and Service delivery;
Knowledge of Tech Support Voice business & Cloud Based Services & Applications;
Strong influential and leadership skills;
Good command of written and spoken English;


BENEFICII OFERITE

Company offers real challenges, a lot of work, an above average compensation and benefits package, good career development possibilities in an international environment, they can offer fun and fully contribute to the success of young, dynamic and competent team members.


DESCRIEREA FIRMEI

Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.