Job expirat
Key responsibilities include the following areas:
• Develop training material for SAP HCM/HR end users from basic tool overview to advanced and project specific system elements
• Deliver SAP training on a regular basis– both basic and advanced SAP functionalities
• Analyze QA findings (errors) linked with SAP usage to come up with refreshers trainings/ suggestions of updates in operational documentation
• Be a go-to person for any SAP related queries (including client’s customized SAP)
• Translate organisational documentation into innovative and appropriate learning solution designs
• Develop all instructional and supporting materials and media to deliver to learning solution design supporting internal clients
• Create appropriate pre and post learning assessment methods for courses
• Review learning material on a regular basis to ensure quality and relevance to current needs
• Continually refine and optimise standards and best practices for course design and development of instructional content and media.
• Work on quality assurance activities for HR processes related to SAP, tools and reporting following the quality assurance plans
• Execute all QA plan initiatives based on defined quality criteria that meets Client expectations
• Assure continuous improvement in quality via quality check findings, coaching, calibration, etc.
• Track Quality Assurance metrics for all the process activities on an End to End base, providing reports to management
• Compile data and provide reports and analyse following internal and/or Customer requests concerning training and quality assurance
• Provide guidance and participate in the performance of audit procedures
• Create, report on and analyse client satisfaction surveys
• Propose improvements on QA internal processes and quality measurement system
• User experience with SAP, preferably SAP HR & PY modules
• Bachelor degree required with a preference for instructional design or relevant experience in a learning related field and/or quality assurance
• Sector/industry experience in a fast-paced, demanding, high growth organisation
• Excellent/fluent writing, spelling and grammar skills in English & German
• Additional language skills (Polish, Spanish, Italian, Turkish, Russian, Czech, French) would be an asset
• Excellent communication ability including written and oral presentation skills.
• Thorough knowledge of learning theory and learning design best practice, including experience of the ADDIE design methodology
• Quality certifications (ISO, Lean Six Sigma, etc.) would be an asset.
• Ability to review source content and translate it into defined learning objectives
• Ability to grasp business concepts across diverse areas of the business and to transform these into clear training designs
• Ability to think in creative and innovative ways
• Ability to transmit information
• Ability to work independently
• Ability to analyse processes to identify process gaps/weaknesses and propose a more effective process design solution
• Strong Critical and analytical skills are a must to perform quality control and audit procedures
• Strong PC knowledge including related PowerPoint/Excel/Microsoft/SAP/PSFT
• Natural ability to work collaboratively with others and a communication style that is open and transparent
• Work with a remote team(s)
• Adaptable style that is comfortable within a high-energy, action-oriented culture
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
