15-07-2013 | EXPIRA LA 14-08-2013
Job expirat
Overall Purpose:
Researches, captures, analyses, tracks and forecasts retail business information and market conditions.
Works in a team under the supervision of a Senior Market Research Analyst.
Key accountabilities:
1. Driving operational excellence
Tracks a panel of global retailers for news, operational and financial data;
• Captures news in short articles on a daily basis;
• Updates database periodically and on request;
• Applies financial forecast models;
Develops detailed knowledge and presents information on assigned key markets, channels, and retailers.
Performs occasional on-field store-visits and summarizes observations in comprehensive reports.
2. Quality Assurance
Adheres and follows the Standard Operating Procedures specified for the process;
Ensures process KPIs (Key Performance Indicators) are met for his/her area of competency;
Cooperates with the team in ensuring volume and quality targets are met;
Communicates any service delivery issues, deviations or potential delays in achieving KPIs to the manager;
Identifies, communicates and works on personal and team areas for improvement in the process.
Functions as per QMS procedures; Performs Quality Control processes in accordance with set guidelines;
Key Competencies
- Excellent command of German OR French AND English, both spoken and written. (test)
- BA in Economics and/or Political Sciences.
- Proficient in MSO Excel. (test)
- Knowledge of financial terminologies.
- Excellent communication skills both verbal and written
- Is able to identify and communicate data and insights that are relevant to clients;
- Accurate and detail oriented. Understands and handles numeric data with ease.
- Self starter with high problem-solving skills.
- Disciplined and reliable.
- Dynamic, highly adaptable, thrives under pressure.
- Creative, imaginative.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence?
WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.
We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.
Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!
