20-06-2014 | EXPIRA LA 20-07-2014
Job expirat
SCOP: Desfasoara activitatea de suport tehnic pentru clientii fizici si juridici de Date si Internet ai Companiei, aplicand cunostintele de specialitate pentru a raspunde solicitarilor acestora si a rezolva problemele in timp util.
RESPONSABILITĂŢI PRINCIPALE:
- Asigura comunicarea cu clienţii companiei prin toate mijloacele de comunicare disponibile (apeluri intrare, apeluri iesire, corespondenta scrisa – fax, e-mail, posta), conform procedurilor în vigoare;
- Furnizează informaţii generale (tarife, servicii, acoperire, pachete, reţea de distribuţie, etc.) sau personalizate (valoarea facturii, data emiterii facturii, ultima zi de plată, PUK, etc.) pentru rezolvarea solicitarii clientului;
- Inregistreaza solicitarile si reclamatii clientilor si le proceseaza in conformitate cu instructiunile de lucru specifice;
- Furnizeaza solicitantilor date corecte si complete prin utilizarea corespunzatoare a sistemului informational;
- Ia masuri pentru a-si imbunatati nivelul de performanta profesionala in conformitate cu feedback-ul si cerintele sefilor ierarhici;
- Respecta intocmai procedurile si intructiunile de lucru;
- Participa la programele de pregatire profesionala in vederea atingerii nivelului de performanta;
Studii medii (studiile superioare constituie un avantaj).
Experienţa în muncă:
Minim 6 de luni experienta in aria relatiilor cu clientii.
Cunoştinţe, Aptitudini & Abilităţi:
Cunostinte despre produsele si serviciile companiei;
Cunostinte despre telefoanele mobile.
Foarte bune abilitati de comunicare si de ascultare;
Capacitate de lucru in echipa;
Autocontrol;
Stabilitate emotionala;
Adaptabilitate;
Orientare catre client;
Orientare catre rezultate;
O limba straina de circulatie internationala, de preferinta engleza (nivel mediu);
Bune cunostinte de operare calculator (Microsoft Office).
COSMOTE Romania, member of the Greek-based COSMOTE Group, was launched in December 2005 with the purpose of making mobile telephony accessible to all Romanians. COSMOTE Romania is committed to changing the mobile communications landscape for the benefit of the Romanian consumer by offering competitive services at the most affordable and accessible tariffs. Sharing COSMOTE Greece corporate philosophy, COSMOTE Romania brings to the Romanian market the Group s vision, creativity, commitment and customer centric philosophy. COSMOTE today has the widest presence in South Eastern Europe in mobile telephony, offering its customers clear benefits, quality of service and value for money. COSMOTE Romania is committed to bringing the same level of satisfaction and success to the Romanian market. The company s management team consists of highly qualified experts from the mobile telecommunications industry and key executives from Greece and Romania instilling wealth of technical, commercial and brand development knowledge. COSMOTE Romania is one of the most active employers on the market, expanding its team by 50% from 400 in December 2005 to 600 at the end of August 2006. Under the slogan - Together We Grow- , COSMOTE Romania s employee philosophy is focused on combined professional development and company growth, teamwork, innovation and enthusiasm. For more information, please access www.cosmote.ro.
