Job expirat
• University graduate with 4+ years of work experience;
• Excellent knowledge of the Procurement process;
• Fluent in English and strong German skills;
• Good interpersonal and team skills;
• Demonstrated problem solving skills;
• Strong oral and written communication skills – ability to interact at all organizational levels;
• Ability to work and act independently;
• Strong analytical and research skills;
• Ability to work under pressure, on own initiative as well as part of a team;
• Strong presentation skills;
• Display pro-activeness, initiative and adopt a problem-solving attitude;
• Proactive team driver and source of motivation;
• Previous experience in a BPO is a plus.
• Monitoring on a daily basis the staff performance and ensure meeting individual objectives and performing on established standards;
• Recognizing and rewarding individual and team level achievements;
• Managing customer relationship in remote type of operations;
• Ensuring that Key Performance Indicators are met with the pre-defined objectives in the various agreed documents;
• Minimizing Customer issues and concerns proactively;
• Building strong communication and close relationship with the key stakeholders at Customer site;
• Identifying and driving process improvement opportunities, projects aligned with business initiatives and customer needs;
• Identifying training, coaching opportunities and needs for all team members;
• Ensuring full understanding of the existing company policies among employees;
• Ensuring understanding of company’s disciplinary process and implement it when required;
• Managing effectively multiple and conflicting priorities;
• Attending meetings and presenting performance indicators on internal operational reviews;
• Driving standardization and productivity improvement within the team;
• Sharing best practices across teams;
• Improving process capability;
• Attending meetings and presentations and participating in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems;
• Supervising team performance – coach, support and appraisals;
• Acting as point of contact for all process/people related escalations.
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
