02-03-2009 | EXPIRA LA 08-03-2009
Job expirat
1.Partner Operational Support
Provide daily operational support to Partners, via telephone and email
Manage and coordinate any order scheduling and prioritization requests with the supply chain organization in order to meet partner expectations
Manage inquires coming from Partners and internal departments
2. Order Entry
Responsible for all orders and queries from the Partner
Act on orders and queries escalated by the back-end team in Chennai
Ensure that the business turn around times (TAT) are adhered to
3. Chennai Business Center Support
Manage the daily interaction with the back-end team, find solutions to queries and issues raised and provide coaching and training as needed
Ensure agreed service levels are met
4. Communication
Act as “one face to the Partner” to ensure Partner satisfaction
Interface with the Partner in the country, local office, Contract department, Credit &Collection, Logistics and all Suppliers
Ensure close contact with country Sales team
5. Backlog Order Management
Provide continues visibility of the order backlog situation to Partners and country teams, especially during quarter
6. Claims, Escalation & Controlling
7. Contribute in process improvement activities
University Graduate
Basic PC and Microsoft Office tools knowledge
German & English at an advanced level
Minimum 6 months experience in costumer service/support activities
Ability to prioritize workload, and manage a high volume of work with accuracy
Excellent communication skills
Costumer oriented attitude
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we’ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they’ll stimulate each other and work best together.
Currently, we are looking for candidates willing to join a competitive, rewarding business environment for the positions of:
PARTNER ACCOUNT ADMINISTRATOR – GERMAN SPEAKERS
