Job expirat
- To liaise with HP field employees, executives and channels for customer satisfaction issues including availability, product safety issues and complaints with HP or its representatives.
- To provide professional solutions to HP internal customers originating from unresolved escalated case issues received via call handling system, telephone and written correspondence.
- To act as team member by providing information, analysis and recommendations in support of team efforts
- A dynamic and ambitious person;
- High analytical skills
- Customer oriented and with conflict resolution skills;
- A young graduate with engineering or polytechnic background;
- Fluent in written and spoken English with demonstrated verbal communication and customer service skills;
- A computer literate ¿ Microsoft Package; (SAP ¿ order management is a plus)
- Experience in order management and/or telephone support and /or microcomputer industry would be considerable plus;
- Completion of secondary/high school
- Completion of formal technical or commercial training(3+ years)
- Professional experience in commercial or technical areas
- Experience in customer handling
- Proficiency in office technology
- Good communication skills
- Quality Focus
- Ability to work independently
- Initiative
- Fluency in English and local language
HP invents. We believe in thinking space, room to create, radical ideas and if ever we depart from that culture we¿ll start over.
Our market is complex, but HP works simple: our structures are straightforward, grouping people and their skills in business or product sectors where they¿ll stimulate each other and work best together.
Come and join our team within Business Process Outsourcing center in Bucharest.
Your role will be to apply developed knowledge of the job skills, company policies and procedures using professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
