Job expirat
- Client interaction and coordination
- Ensure targets are met by the team members.
- Focus on process improvement, development needs of the CRM tools, lead resolution of technical problems.
- Communicate on a regular basis with Global Operation Managers, as well as with the process owner (communication both in oral and written form).
- Prepare weekly dashboards and regular work reports.
- Participate in the recruitment process of new team members
- Train new team members/ team leaders/operations managers
- Resources planning to meet team goals and objectives.
- Identify training, coaching, mentoring and buddy opportunities.
- Share best practices across teams.
- Participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems.
- Sound IT knowledge,
- Leadership experience,
- Good communication skills
- Data Analytics and Presentation Skills.
- BPO background preferred (Customer Care/ IT Support)
- Energizing - able to transmit enthusiasm to team and stakeholders,
- Excellent interpersonal and communication skills.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide with over 10 years of experience and more than 30,000 employees worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, UK, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it - we have got it!!
We are currently expanding our team in Bucharest and Cluj and are looking for career minded individuals to be part of a great global team.
Our employees are provided with continuous trainings to keep learning and outstanding career opportunities in multiple business areas across the globe.
