Job expirat
For our location in Bucharest we are searching for an Operation Manager for our project in customer support. As a Manager you will be responsible for the operational results of your teams. Do you like coaching people and develop a team? Than this is the right position for you.
Your task as an Operational Manager:
Daily coaching of your team of TL's, customer support, trainers, motivating the team and improve the KPI performance. During the month you will be responsible to achieve your targets on all KPI’s (operational and financial). When you see a decline in the results you will come up with a plan to improve and work together with your team on the improvement.
o KPI management
o Quality of the work performed by the team of Team leaders, customer support, trainers
o Guard the operational results
o Coordinate and implement changes in the structure or way of work when the client changes something in the way they work
o Knowledge about the contact center business
Do you fit with Xerox ?
You feel engaged with the Xerox way of work and you are a people manager who will always know:
o What Customer Support will trigger
o Completely understands the commercial environment
o Has a positive way of managing the agents
o Great knowledge of German language (written and spoken, minimum B2)
o Good knowledge of English
o Experience in leading a team
o Analytical skills
o Coaching skills
o Strong leadership skills
o Experience in the Contact Center environment
o Customer orientation
o Ability to multi-task, prioritize work and manage time based on business needs
o Excellent administration skills and good organization skills with attention to detail
- Great benefits package with a bonus system as your results plus a system of periodic evaluation
- Opportunity for career development through access to internal opportunities, training, regular feedback and coaching from direct managers
- Advantages and discounts on certain services such as gyms and different other partners
- Life insurance and medical subscription
- Flexible working hours
- Meal Tickets
- A strong team dynamic and lively environment with many career opportunities in a multinational company
- Doing business in a young and professional , in a location with the best facilities
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
