Operations & Client Service Support Manager

Academia de HR

13-12-2019 | EXPIRA LA 13-12-2019

Job expirat


Academia de HR is recruiting for its Client, an asset management company trading blockchain assets on behalf of customers. Our Client is providing a large range of services, here are some examples: Consultancy & Trading Services, Asset Management, Brokerage, Crypto Payments and Mining Plans. These are very innovative services in a (very) new and bold market: cryptocurrency.

Our Client team brings specific knowledge to achieve wealth and financial success for their clients: since start of business 2017 they have delivered substantial capital growth for the managed accounts and they didn’t closed a single month with negative result.

Descrierea Jobului
We are looking for 1 Operations & Client Service Support Manager for Bucharest.

Main purpose of the job: The Operations & Client Service Support Manager is responsible for supporting day to day activities of all operations while ensuring overall efficiency. Provides customers, clients, and management with global technical support

Here are listed some of the important responsibilities:

Manage client portfolio and solve all potential requests from clients

Preparing and checking the accuracy of contracts

Prepare the quarterly/biannually/annually trading reports and send to clients

Publish monthly reports to clients

Billing and follow up on the status of invoices

Registering payment confirmations in the CRM and creating appendixes accordingly to clients contracts

Confirmation of deposit/withdrawal requests of clients and informing them regarding the status of solving the requests

Communicate verbally and in writing to answer inquiries and provide information

Preparing any other type of report required by the company’s management

Maintaining and improving the relationship with existing clients

Coordinating activities in cooperation and arrangement with company management

Support in identifying and prioritization of daily tasks

Communicate customer issues with company management


Educație și Experiență

University Degree
A Self-starter with a passion for people development.
Proven ability to build and maintain positive relationships with Clients
Strong communications skills / competent in reporting.
Ability to prioritize, work autonomously under pressure and also contribute to a team environment when in the office.
Familiarity with office organization and optimization techniques
Other Requirements:

Knowledge of business principles
Customer-service orientation
Excellent written and verbal communication skills
High degree of multi-tasking, organisation and time management capability
Planning and organizing skills
Interpersonal skills
Proficient in spelling, punctuation, grammar and other English language skills
Proficiency in MS Office
Attention to detail

Initiative: see what needs doing and to do it
Integrity and professionalism
Tact, discretion and diplomacy
The ability to be proactive
Stress tolerance


A place to grow and develop your career not feeling like work

A sense of accomplishment being part from a variety of activities that brings projects to fruition

Awesome colleagues , team-oriented and collaborative environment, colorful and vibrant

An amazing experience working withing a cutting-edge business

An international culture of innovation and a continued chance for skills building

Work withing a successful fintech company with incredible projects

Working with new technologies that many don’t yet understand

Top location in Bucharest

Daily Schedule: 10:30-18:00

Private health insurance

Attractive monthly salary

A bold and successful company acting in a field so new that many still don’t know it exists!


Abordam toate problemele importante de HR si contribuim prin proiectele noastre de recrutare, cursurile si serviciile noastre la identificarea, atragerea si pastrarea talentelor in companiile din Romania. Avem 20 de ani de experiență și sute de proiecte de recrutare de succes! Recrutori Seniori! Domenii recrutare: Vânzări, Management, IT, HR, Financiar, Juridic, Logistică, Inginerie. Facem recrutare cu pasiune, avem rezultate, găsim candidați!

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