Job expirat
Network surveillance, 1st Level restoration and preventive maintenance
Work utilizing pre-prepared Instruction, Script commands, etc.; handle 80% of upcoming issues and 20% escalate to Back Office
Installs standard hardware/software/products, upgrades customer networks/products, produces documentation and solves defined problems, log and solve standard problems at a control center, interacts with other Technicians, customer technical staff and other groups within Service Delivery organization.
Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rd Party / supplier partner functions so that service layer may be maintained at specified level.
Work on shift 7/24
Handling, from reception of request until closure.
Very good Spanish and English (spoken & written).
Graduated or student to College or University within Electrical, Telecommunication or Computer Engineering.
Computer knowledge: Windows, Word, Excel, Power Point, Outlook etc.
Broad knowledge within telecom and wireless
Work independently, keep own competence and skills up to date
Ability to deal with several tasks on the same time.
Very good communication skills.
Founded in 1988, Huawei Technologies is one of the fastest growing telecommunication and network solutions providers in the world. It is one of the worldwide leading suppliers in the field of Broadband Network (NGN, DSL, MSAN), Mobile Network (GSM/GPRS, UMTS, CDMA), Optical Network, Data Communication, Software and Applications (Intelligent Network). Huawei Technologies experienced a fast growth in the last decade with offices in more than 50 countries in the world and supplied its diversified products and solutions to more than 60 countries including Italy, UK, Germany, Spain, France, USA, Russia, Brazil, Peru, Egypt, South Korea, Australia, Thailand and China, etc. We sincerely invite professionals who have rich working experience in IT/Telecom companies to join us and develop together with Huawei. For further information, please visit us now at http://www.huawei.com