Job expirat
Role:
The Support Engineer Level 2 provides second level support for the specified network within the Network Management Center.
The position is expected to assist the Network Management Center in meeting all agreed SLA metrics as contracted and to minimize service impacts to customers through strict compliance with backup, notification and escalation processes.
Main responsibilities:
- Proactively monitoring customer networks via the use of company network tools
- Taking calls from customers
- Taking immediate corrective action to restore services
- Driving resolution through third parties such as carriers & maintenance teams
- Maintaining customer communications during the problem resolution
- Escalating issues in accordance with company procedures
- Conducting regular testing of networks and services in accordance with company processes
Requirements:
The ideal candidate should have Field Engineer degree with WAN and Telecom knowledge together with a high level of customer focus and motivation and at least 2 years in a WAN technical support role (a technical first line or second line position).
Education
- Graduate
- CCNA minimum, CCNP/CCIP preferred.
- Working towards further certification.
Abilities
- Comfortable with Cisco IOS and XDI.
- Able to troubleshoot on various Cisco router platforms from C837s to C7200s.
- Able to troubleshoot on various Cisco switches platforms from C2950s to C6500s.
- Able to navigate CCO effectively and utilize the online resources available to resolve an issue.
- Understands basic Microsoft Windows networking.
- Understands basic Linux/Unix networking
- Ability to comprehend complex issues quickly
Technical Knowledge (basic to medium level)
- MPLS, ASDL, ISDN, PPP, POS, Frame Relay, HDLC,
- FastEthernet/GigabitEthernet, IP,
- GRE tunnels, BGP, EIGRP, DHCP, HSRP, VLANs, Trunking, QoS,
- ACLs/CBAC/IPS, VoIP (preferred).
Foreign Languages:
French: proficient
English: good
This position involves contact with native French speakers on a daily basis; the candidates must have very good communication skills in French (verbal and written).
Company description
BrainSpotting recruits IT&C Specialists (technical, consulting, sales&marketing) and Managers (middle to top) for local and international corporate clients.
Because we know-how!
Our client is the pioneer in Virtual Network Operator. With their branches and offices located in 12 countries they are able to deliver solutions and to support them for clients all over the world. This French origin company is also listed at the London Stock Exchange
They deliver mainly 3 types of services in over 12 years of existence:
For Enterprise Clients – the design, integration, implementation, operation, security and management of global networks
For IT Outsourcers – enabling the sub-contract of the above service package as part of a wider IT outsourcing solution
For Carriers – providing the capability for carriers to quickly and simply extend their off-net reach by accessing the entire global telecoms market
For more detailed information about the open positions, please visit the Jobs section on www.brainspotting.ro.
If none of our currently open jobs suits you, you can also e-mail your CV and Application Letter to: apply@brainspotting.ro.
*The information you submit will be strictly confidential. We will not forward any private information to any of our clients without having your approval
BRAINSPOTTING - The IT&C Recruitment Professionals
We recruit IT&C Specialists (technical, consulting, sales&marketing) and Managers (middle to top) for local and international corporate clients.
Because we know-how!