Job expirat
Responsibilities:
• Handling all new Customer service representative trainings
• Receiving Train the Trainer information
• Assisting in updating training materials and documentation
• Handling all on-going training needs after the initial training
• Conducting needs assessment to determine training needs
• Staying current on relevant instructional technologies and their applications
• Training and coaching the Operations Leadership group on all new curriculum and training initiatives
• Researching, investigating and making recommendations regarding internal and external training programs
• Overseeing training resources, including equipment and supplies, maintaining all training files and records
• Organizing training events including all logistical requirements
• Create and maintain Customer service representative Training Reports with details at the individual learner level as well as Post Training Nestling Reports to measure the success of the training.
CANDIDATUL IDEAL:
Required Skills & Abilities:
• Minimum of 2 years experience in telecom projects as a Training Specialist
• Proficient in English and French (orally and written)
• Solid presentation skills
• Working knowledge of current and relevant training tools and learning aids (e-learning)
• Ability to grasp concepts quickly and seek new solutions
• Passion in providing positive customer experience
• Attention to detail
• Proven adaptability in a fast paced environment
• Proficient in Microsoft Office Suite
• Great Listening skills
• Proven problem solving skills
• Great organizational skills
Required Professional Designation/Certification
• University degree preferred or Equivalent work experience (2 years in a similar role)
CallPoint is a leading European provider of multilingual contact center and business process outsourcing solutions and a proud member of the TELUS International family. TELUS International is a global business process outsourcing company with over 15,000 employees around the world, including in Canada, the United States, Europe, Latin America, the Philippines, and the United Kingdom.
With over 150 million customer interactions annually via voice, email, chat and social media, across the telecommunications, utilities, finance, retail, and high-tech industries, TELUS International enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first.
As the global arm of TELUS, TELUS International is backed by a leading national telecommunications company in Canada, with €8.4 billion (CAD $11 billion) of annual revenue and 13.2 million customer connections. For more information, visit: www.callpoint-group.com and www.telusinternational.com.
We are hiring: https://www.youtube.com/watch?v=uAcaYH_OINg
