Job expirat
• Will be accountable for the client satisfaction and employees under his/her Project in a degree which depends on the scale of the project and the his/her role within the project team
• Participate in the establishment and development of the functions in his team
• Ensures delivery of commercial aspects of the outsourcing projects, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
• Initiate, design and implement business process excellence improvements
• Design and implement the procedures and principles for how the team will operate on a daily basis
• Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee the operation
• Work with the Accenture Business Lead to define the detailed procedures and approach for migrating and transitioning deals from the client's business units to Accenture delivery Center
• Identification and implementation of procedural and policy improvements on an ongoing basis
• Allocate resources and responsibilities within team to deliver business results
• Ensures team members acquire necessary skills and performance attributes, in line with business and personal development needs
• He / she should be able to guide the team and manager as and when required
• On time delivery of all tasks/items he/she is owning
• Broad understanding of Outsourcing Operations
• In depth experience of managing change within a commercial environment and knowledge of techniques for successful change management
• Broad knowledge in the Client Management arena - experience of relationship building; business management and knowledge (finance, commercial awareness and understanding of budgets and planning)
• Experience of successful project management within business transition, transformation or systems projects
• Ability to understand and interpret complex client challenges and identify service improvement initiatives
• High degree of problem solving and analytical capability
• Excellent communication skills
• Team player
• Fluent in English
• Fluent in a second European language (Italian, Spanish, French, etc.) is an advantage
•University degree
Accenture is a global management consulting, technology services and outsourcing company. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com
Our clients are some of the world\'s most dynamic organizations - 96 of the Fortune Global 100 and more than three-quarters of the Fortune Global 500. Committed to deliver innovation, we help them find the ways to become more successful in every part of their business from strategic planning to day-to-day operations.
Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
Choose Accenture for a career where the variety of opportunities and challenges allows you to make a difference every day. A place where you can develop your potential and grow professionally, working alongside talented colleagues. The only place where you can learn from our unrivalled experience, while helping our global clients achieve high performance. If this is your idea of a typical working day, then Accenture is the place to be.
