Job expirat
•Achieving KPIs / SLAs contractually agreed with the customer and continuous improving on performance benchmarks
•Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies
•Owning implementation and delivery of Operational Excellence Framework including Visual Management System
•Utilize capacity management tools to rightly schedule resources to meet demand for operations
•Own the creation, update and maintenance of Standard Operation Procedures and Knowledge Management tool
•Create report for client management
Identify recurrent problems/issues in Operations and resolve
ENGLISH - nivel C1
•1 year of experience in team handling for projects in BPO
•People Management – Coaching and Mentoring skills
•Project Management skills with skills on time and budget control
•Communication and presentation skills
•Change Management skills
•Analytical skills with attention to details
•Excellent PC skills (MS Products specifically)
•Relevant F&A experience for the position applied
• Ability to strategize, influence and execute complex initiatives.
• Ability to lead a team towards meeting the agreed SLAs with the client
• Strong analytical, problem solving and project management skills.
JobFix
...este o solutie viabila pentru cei aflati in cautarea unui loc de munca sau a unei alternative mai avantajoase. Este suficient sa expediati un e-mail care sa contina CV-ul dumneavoastra pentru a se putea beneficia de toate serviciile oferite de echipa noastra de specialisti in recrutare si plasare de personal.
Proiectul JobFix are un sistem de valori care se defineste in primul rand printr-o mentalitate deschisa si flexibilitate in abordarea problemelor.
De asemenea echipa noastra dovedeste spirit de initiativa, dorinta de atingere a unui nivel profesional ridicat, ambitie si nu in ultimul rand putere de munca.
JobFix crede in sansa tuturor de a se afirma pe plan profesional si este alaturi de fiecare dintre dumneavoastra.
Garantat !
