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For a Shared Service Center department of a multinational company acting in retail business, that provides IT Level 2 support for several countries part of the Group, we are looking for
L2 Business & Technical Support Technicians
The mission is to ensure that the services provided to their customers are available and performing up to Service Level Agreement (SLA), through continuous monitoring and troubleshooting of the issues of all IT resources and recurring operations
Scope:
Analyze and diagnose the events detected on the network, servers or flows between different applications;
Handle incidents and solve them or escalate according to the existing procedures using ticketing systems;
Responsible with starting, stopping and constantly monitoring the IT resources respecting the daily schedule;
Launch recovery tools or commands (manual recovery, reconfiguration of IT resources, copying of files, backup operations);
Ensure the availability of physical resources (disks, robots, controllers, etc.) and logical resources (software, disk space);
Optimize system or component performance;
Record the problems encountered and techniques used to solve it for future reference;
Requirements:
1 year of IT support experience;
Basic knowledge of networking (TCP/IP, etc.) and Linux;
Basic understanding of following concepts: database, application server, programming language;
Basic ITIL knowledge : Incident, Problem, Change management;
Excellent written and verbal communication skills;
Very good level of English language (B2 minimum);
Available to work in a 24/7 schedule;
Outstanding analytical abilities, multitasking and result oriented.
Long term employment contract, motivating salary, health + life + dental insurance, meal tickets, vacation bonus, performance bonuses
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