14-01-2014 | EXPIRA LA 13-02-2014
Job expirat
Providing initial remote technical software & hardware support to clients;
Consistently interacting with customer and supervisors to have the issue solved;
Analyzing problems/situations, understanding problem impact on client business;
Applying problem solving techniques;
Responding to client queries, providing timely resolutions to client issues;
Maintaining positive client relationships even in severe and pressurized situations;
Logging all related activities for each customer query and handling client data securely;
Employing client ‘s standard support delivery methodologies and tools;
Performing in international software support delivery processes and environments;
Respond to requests for technical assistance in person, via phone, electronically;
Follow service desk procedures;
Performing problem management and end-to-end problem ownership;
Redirect problems to appropriate resource;
Identify and escalate situations requiring urgent attention;
Track and route problems and requests and document resolutions;
Stay current with system information, changes and updates.
Fluency in English and at least one of the following languages: French / Italian/ Spanish / Russian / Dutch / (written and spoken;
Proven IT education and 1 year job experience or 5 years of experience as an IT specialist;
Specialized know how on Databases, Windows, Network, Active Directory, Virtualization;
Proven remote support know-how;
Technical;
Problem solver orientation;
Excellent communication and listening skills;
Strong communication and teamwork skills;
Team player;
Very good analytical skills;
Team player;
Eagerness/willingness to learn;
Fast learner;
Ability to perform under pressure;
Willingness to travel;
Ability to work in 24/7 shifts.
The opportunity to develop a career within a stable multinational environment;
Motivating salary;
Meal tickets;
Medical insurance;
25 days Annual Vacation;
Dynamic, young and enthusiastic team.
Do you want to be part of an international team, with a dynamic work environment, more than 4,000 employees across the world, professionalism, commitment to technical excellence and client service?
Founded in 1993 and listed on the Swiss Stock Exchange, Temenos Group AG is the market leading provider of banking software systems to retail, corporate, universal, private, Islamic and microfinance & community banks. Headquartered in Geneva with 64 offices worldwide, Temenos serves over 1,200 financial institutions in more than 125 countries across the world.
For more information please visit www.temenos.com.
