12-03-2009 | EXPIRA LA 03-04-2009
Job expirat
The Junior Customer Account Administrator works within a European, multicultural and fast moving business environment, supporting the Technical Solution Group’s Sales Force and their Customers, within the area of order fulfillment. He/she is located in a central order fulfillment team as well as fully integrated with a local country team. The Junior Customer Account Administrator has a wide variety of responsibilities, including the following:
1. Country Operational Support
•Act as the support CAA that is primary contact for country Order Management Team and Sales Team
•Provide assistance and support within the area of order fulfillment
2. Order Processing & Coordination
•Process standard , for a defined set of Customers
•Validate order transaction data through a variety of documents and Systems
•Ensure accuracy & completeness of information and compliance with terms and conditions, as well as customer specific procurement guidelines
•Ensure pricing, discount and other appropriate information is correct,including obtaining proper authorizations
•Enter orders into System
•Maintain up to date knowledge of promotions, discounts or any other information needed to ensure that orders are correctly entered
3. Backlog Order Management
•Proactive backlog monitoring of orders using defined tools and reports – preventing escalations
•Control and coordinate deliveries to meet customer requirements
•Provide continuous visibility of the order backlog
4. Physical Claims
•Handle physical claims as per defined process
•Provide continuous visibility of the claims backlog
5. Escalations
•Handle order escalations as per defined process, provide solutions to supported CAA when problems arise using the network
•Use own judgment to escalate issues at the right time and to the right person
6. Business Control & Quality
•Ensure company policies, legal regulations and audit requirements are met and maintained
•Contribute to reaching the defined process measures and business fundamentals (e.g. turn-around-times, field inventory levels etc.)
•Monitor and act on defined business control reports to ensure correct data integrity
7. Communication
• Act with a “one face to the customer” towards internal customers
Interface with the country Order Management and Sales Team as well as contract department, credit &collection, logistics and suppliers worldwide
Personal Qualities
•Excellent communication skills
•Customer service mentality
•Ability to prioritize workload, and manage a high volume of work with accuracy
•Process & tool oriented
•Analytical
•Very good organization skills
•Meet agreed deadlines for action and feedback
•Act with a high level of flexibility
•Ability to handle conflict situations
•Ability to work in a multicultural team in a central European set-up
•Ability to contribute in a fast changing environment
Technical Abilities
•PC and Microsoft Office tools knowledge
•Very good English and one another European language: Spanish, French, German, Italian, Rusian
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
