Job expirat
Maintain a high-level of administration and management of IT Service Management (ITSM) tool and to implement it in the tool of Ubisoft business processes.
The main responsibilities and routine tasks are to:
Administer and optimize the ITSM platform (ServiceNow) to reflect the processes of the department;
Provide support, configuration, troubleshooting and scripting on the ITSM platform;
Suggest new workflows and methods to improve our process implementations;
Configure, document and implement the platform for new clients;
Answer customer tickets related to the application;
Evangelize the capabilities of the platform and recommend process optimization to leverage the ITSM tool;
Train new users of the application;
Carry out all other related tasks.
Professional knowledge:
Expertise in managing & configuring a service desk solution (ServiceNow, Remedy, Heat, etc…)
Good knowledge of a scripting language (Javascript, Ruby, Python, Perl, etc.)
Good knowledge of reporting platforms (SQL reporting services, Crystal Reports, etc.)
Excellent English skills (spoken and written)
ITIL V3 Foundation training is an advantage
French fluency would be an advantage
Soft skills:
Strong analytical and problem solving skills
Ability to learn quickly new complex concepts
Very good communication skills (spoken and written)
Ability to anticipate and react effectively to potential risks
Ability to work effectively in a fast paced changing environment
Self-sufficient to work in an environment where immediate manager is in another region
We consider as relevant experience for this position:
5+ years of experience Information Systems
3+ years of experience managing a service desk solution/ ITSM tool
Experience with ServiceNow would be an advantage
We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want, free access to relaxing and fitness room.
But most of all you’ll enjoy our atmosphere and working environment.
If you want to find out more about the job and about our world, feel free to get in touch with us!
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
