Job expirat
Administer and optimize the ITSM platform to reflect the processes of the department;
Provide support, configuration, troubleshooting and scripting on the ITSM platform;
Suggest new workflows and methods to improve our ITIL process implementations;
Configure, document and implement the platform for new clients;
Answer customer tickets related to the application;
Evangelize the capabilities of the platform and recommend process optimization to leverage the ITSM tool;
Train new users of the application;
Carry out all other related tasks.
Expertise in an ITSM tool;
Good knowledge of a scripting language (Javascript, Ruby, Python, Perl, etc.);
Good knowledge of reporting platforms (SQL reporting services, Crystal Reports, etc.);
ITIL V3 Foundation training is highly preferable;
Excellent English skills (spoken and written);
French fluency would be an advantage.
Soft skills:
Strong analytical and problem solving skills;
Ability to learn quickly new complex concepts;
Very good communication skills (spoken and written);
Ability to anticipate and react effectively to potential risks;
Ability to work effectively in a fast paced changing environment;
Self-sufficient to work in an environment where immediate manager is in another region.
We consider as relevant experience for this position:
5+ years of experience Information Systems;
3+ years of experience managing an ITSM tool;
Experience with Service-Now would be an advantage.
Professional working environment;
Career opportunities within Ubisoft worldwide;
Motivating salary;
Performance & project-based bonuses;
Meal tickets;
Medical services;
Relaxation area with games, fitness equipment and dance room.
Ubisoft is one of the leading publishers of game software worldwide.
The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels, with offices in 22 different countries.
Around 2.000 employees all work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.
