IT Support Technician

16-02-2015 | EXPIRA LA 18-03-2015

Job expirat


Job summary:
• Company: eMAG
• Location: Bucharest, Romania
• Job Status/Type: Full Time, Permanent
• Job Category: IT
• Industries: Internet
• Career Level: Entry
• Starting date: As soon as possible

We are looking for an IT Support Technician to join our IT Helpdesk Team. You will work within our IT Team and will be responsible for providing internal IT first level support in areas such as software applications, network and telecommunication. As an IT Support Technician you will interact with all users within different departments and collaborate closely with IT Infrastructure and Software Development departments.

• Troubleshoot issues related to IT (hardware, software, network, VoIP, printing);
• Monitor support requests using the internal ticketing application;
• Following up incidents to their resolution;
• Provide assistance in the use of IT equipment;
• Monitor proper functioning of equipment and works in preventing problems;
• Provide maintenance and keep evidence of IT equipment from all eMAG locations;
• Manage user accounts and rights/levels of access to internal applications.


• Microsoft Windows (7, 8) O.S., Microsoft Office suite, e-mail protocols and hardware components knowledge (mid-level);
• Basic knowledge of networking;
• Ability to assimilate new knowledge;
• Positive attitude, calm and oriented towards identifying solutions and solving problems;
• Capacity for synthesis, analysis, attention to detail;
• Ability to handle a variety of activities in a dynamic environment;
• Good English both writing and speaking;
• Basic knowledge in
o Windows Domain;
o Active Directory;
o Microsoft Exchange;
o VoIP;
o remote desktop tools;
o PC imaging tools.


What can you find at eMAG:
• Integration program in a professional, young and dynamic team;
• Competitive Salaries (based on performance) & Benefits;
• Having the opportunity to work with the latest technologies;
• We offer a highly professional environment where you will have the chance to learn on a daily basis and develop your career.


Lansat în 2001 ca un magazin online de sisteme de calcul si produse de birotica, eMAG se numara printre creatorii pietei de comert electronic din România. Adaptarea permanenta a serviciilor la realitatile pietei sii orientarea catre client au propulsat si au mentinut eMAG în pozitia de lider constant al pietei.

eMAG are un portofoliu în care se regasesc atât produse si solutii IT si de comunicatii, cât si echipamente electronice si electrocasnice, oferta sa extinzându-se permanent. Compania opereaza magazinul precum si sapte showroom-uri deschise în Bucuresti, Iasi, Ploiesti, Cluj, Timisoara, Constanta si Craiova.

In cei 9 ani de activitate, echipa eMAG a crescut in ritm alert, ajungand in prezent la un numar de aproximativ 300 de angajati. eMAG sustine in continuare dezvoltarea fortei de munca din Romania, oferind locuri de munca de inalta specializare, intr-o piata in plina evolutie.