01-03-2006 | EXPIRA LA 31-03-2006
Job expirat
The jobholders will provide advance IT support via phone and e-mail clients in the following business languages:
- German,
- French,
- Portuguese,
- Spanish,
- Italian,
- Norwegian, Swedish, Finnish.
This involves advanced troubleshooting and research for solutions for usual software packages like Microsoft Office, Operating Systems, auxiliary software (Adobe Acrobat Reader, Antivirus, VPN Software, PKZIP etc.) and also troubleshooting for network issues. The cases can also be solved via remote access.
¿ Troubleshooting ability for complex technical problems.
¿ Excellent Technical Knowledge ¿advanced understanding of Microsoft Windows, Microsoft Office, Internet Explorer, Adware. Exposure to Technical issues arising with PDAs, Blackberry. Aware of mainframe and outlook server architecture. MCSE and CCNA certifications are desirable
¿ Fluency in one of the required business languages is mandatory;
¿ Previous role as a Subject Matter Expert on some technology.
¿ Good command of English;
¿ Good coaching and mentoring skills, training skills desirable;
¿ Very good communication skills;
¿ Outstanding customer-orientation and team spirit.
The opportunity to build a long-term and successful career within a prestigious multinational, from the very start-up.
Genpact is the leading provider of Business Services & Technology Solutions worldwide.
Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services & Program Management.
