Job expirat
The role: IT Application Support Analyst
Principal Accountabilities:
* To ensure technology delivers the operational requirements of the contract.
* To learn and develop support techniques to maintain IT solutions used for CMS service delivery
* To become expert in the administration of the assigned CMS technologies such as Aprimo, Oracle, XMPie, XiNet
* Undertake the Systems administration for IT systems in support of existing and new business
* Applies understanding and knowledge of information systems products and services to assist users
* Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
* Coordinates referrals to appropriate technical, professional, or service personnel
* Receives and prioritizes issues and forwards using appropriate escalation procedures
* All other duties as assigned
* Identify and initiate continuous improvement activities in support of ongoing IT Application Delivery
* Work with multiple support functions to Triage and resolve issues
In addition to the above duties, the higher levels within this job family may also perform the following:
* Briefs customers and/or management on the status of resolution efforts
* Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
* Recommends system or process improvements, including procedures, training, and enhanced documentation
Background /Experience:
* ESSENTIAL
- Experience of working with IT systems, with a strong focus on Application Support and Administration
- Ability to learn and develop new skills
- Ability to assimilate information quickly within a fast paced environment
* DESIREABLE
- XMPie
- XiNet
- Oracle E-Business
- Aprimo
- PL/SQL, MYSQL
- Full working knowledge of MS applications
- Knowledge of Apache
- Knowledge of Java
Education /Qualifications: graduate or equivalent
Skills / Abilities:
* Self-starting and able to work without detailed supervision.
* Broad range of technical skills
Personal Characteristics:
* Self-starter and operate with minimal direction to support strategy
* Interpersonal skills
* Problem solving and Incident Management and Resolution
* Team player
* Quality standards of delivery
We are looking to fill this position as soon as possible. Please apply only in the nature specified.
We thank everyone for applying, however only successful candidates will be contacted for an interview.
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
