Job expirat
- Responsible for advanced handling of customer service requests within the area of Operation; - - Assurance with full responsibility for lead-time and quality;
- Take responsibility that LSA/SLO objectives that are being meet according to defined fault priority level;
- Communicate with sub-contractors/partners/customers as well as with various internal units and stakeholders;
- Analyze, isolate and solve complex fault issues as well as contribute to corrective actions;
- Manages networks and nodes within the IP domain of our customers (routers, switches and firewalls);
- Is responsible for performing periodic routines for keeping the IP networks in a healthy state;
- To achieve maximum efficiency automates (where possible) ¿¿¿daily routine¿¿¿ activities;
- Is responsible for Fault handling and correcting them by investigating faults handed in through Trouble Tickets and system events/alarms. Major task is to restore E2E IP service functionality.
- Verifies and implements in close contact with Configuration department IP network configuration changes.
-Holder of expert knowledge in specified products areas regarding Operation Assurance;
- Documented several years of experience from advanced service and/or maintenance within the requested competence areas;
- True customer mindset;
- Excellent quality mind set;
- Good communication skills;
- Experience of working in a global multicultural environment;
- Excellent in written and verbal communication skills in English language is a prerequisite;
- Strong analytical and organizational skills;
- Ability to work independently and in a team environment;
- Ability to work under strong pressure related to scale of business impact;
- Open-minded as well as highly service-minded with the ability to motivate people;
- Being able to take initiatives and make decisions;
Detailed technical competences:
- Advanced knowledge of trouble-shooting, configuration and problem solving skills within Enterprise customer networks, in particular mobile operators, primarily with routers (Cisco, Juniper, and RedBack), Firewall (Netscreen), Load Balancer (F5), but also Extreme and Ericsson product portfolio;
- Further within IP Network product area, QoS, VPN, Routing Protocols, MPLS, VoIP, and Security (firewall policies, security analysis, intrusion prevention);
- In addition, high knowledge of TCP/IP protocol suite and high level application protocols (GTP, RTSP, H323 etc) is strictly necessary;
- Deep knowledge of MPBN architecture (Core and IP Layer);
- Knowledge of ByteMobile platform, which includes Sun Solaris administration skills and Load Balancers administration skills;
- Knowledge of packet logic platform;
- Knowledge of DNS IP Works, which includes Sun Solaris administration skills and DNS knowledge base;
- Knowledge of scripting management for network administration purposes (Unix shell, Perl, XML, Phyton etc);
- Knowledge of Performance Management for IP devices (SNMP based tool for monitoring and performance purposes);
- Knowledge of IVR Telsis
- Related products and services
- International wide Area Network
- Country wide Area Network
- IP-Management
- WAN accelerators, e.g. Peribit
- RACOM dial up
- DNS Management
- Firewall Management
- Qualification
- Bachelor of science in Electrical Engineering, Computer Information Systems, or equivalent with minimum of 5 to 7 years of work experience.
- Cisco Certification (min. CCNA)
- Juniper Certification
Attractive package
Ericsson is a leading provider of telecommunication and data communication systems, and related services covering a range of technologies, including mobile networks. Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.