01-06-2012 | EXPIRA LA 01-07-2012
Job expirat
- Manage incoming inquiries/requests
- Receive inquiries/requests on HR topics, via phone or email, from employees and HR representatives of internal clients
- Analyze and categorize the received inquiry/request, to determine whether it can be managed by the Contact Center or needs to be escalated
- Refer internal clients to self-service options (e.g processes and policies existing on the Portal) as applicable and assist with self-service activities if needed
- Resolve inquiries/requests within their scope, either ‘online’ or ‘offline’, by performing search in knowledge base in an efficient and effective manner, and in line with defined policies and SLAs
- Monitor tickets related to inquiries/requests by tracking and updating their status through their lifecycle
- Ensure tickets are closed in a timely manner, in line with defined SLAs
Previous experience in or knowledge of Contact Center operations
- Exposure to a multinational environment is an advantage
- Knowledge of or experience in HR processes and tools is an advantage (but not mandatory)
- University degree
- Customer Focus
- Attention to details
- Communication
- Foreign Languages: advanced level of French and English.
- Knowledge of another language between Italian, German and Czech is preferred.
BRD - Groupe Societe Generale este a doua banca romaneasca, dupa activele bancare.
Cu o capitalizare de 3,5 miliarde euro la sfarsitul lunii aprilie 2006, BRD - Groupe Societe Generale detine prima pozitie, conform acestui indicator, intre societatile din domeniul financiar, listate la Bursa de Valori Bucuresti si a doua pozitie dupa acelasi nivel al capitalizarii bursiere daca luam in considerare toate companiile listate la BVB, indiferent de domeniu.
