Job expirat
• Ensure 1st level support service to resolve problems encountered by the end users
• Analyze support requests sent by the end user by calls, mail, web submit
• Give required support, efficiently and effectively and in accordance with priority, impact and SLA’s
• Escalate problems to the relevant Resolution Group or to the 2d level support technician
• Manage and report resolved problem
• Bachelor’s degree
• Fluency in Hebrew and English
• Good literacy of MS Office
• Excellent comunication skills
• Customer-oriented person
Loyalia Romania este o companie specializata in furnizarea de servicii de consultanta in recrutare si selectie. Noi suntem interesati de oamenii din spatele CV-urilor si de potentialul lor de evolutie. Privind permanent spre viitor, noi punem bazele reusitelor de maine.
