Job expirat
Duties of 1st Level Support Agent:
Provides first level IT Support
Performs initial level of problem identification and attempts resolution
Ensures that correct resolutions are found and involves appropriate areas in resolving problems when needed
Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses
Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the service desk knowledge base
Shares information required for the team to be successful
Strong customer service attitude
Flexible for shift working. Shift pattern in place covering 7:00am to 8:00pm Monday-Friday and on call at weekend, public holidays
Knowledge/Skills/Abilities:
Excellent customer service skills- both oral and written.
Technical awareness in the following: Windows Operating Systems, (Windows XP, Windows 7) Microsoft Office (Office 2007/10),
Fluent in German and English
up to 1 year Personal Computer experience including customer support or Help Desk
Should your experience recommend you for such a role please drop your resume in English with the title " 1st line support agent application"
With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.
