Job expirat
Department: IT -Danone Romania
Contract duration: Unlimited
Location: Bucharest offices
Job scope:
The Help Desk Officer is responsible for solving hardware and software problems (1st level help desk) and offering over the phone support to internal clients in troubleshooting.
Job responsibilities:
Supports internal customers with various software and hardware issues via phone and not only, primarily focusing on application and hardware issues.
Receives, monitors, and processes trouble tickets (requests) from internal customers (routing and review of tickets, with positive call closure).
Is responsible for basic troubleshooting for operating system, network connectivity, standard applications, and proprietary applications.
Performs network and desktop deployment execution and basic administrative task.
Provides limited one on one desk side training for customers requiring assistance on standard software applications and/or IT equipment.
Manage the relationship with related service providers;
Education: Student or University degree
Competencies:
Very good organization of work
Responsibility, availability
Strong customer service skills and telephone etiquette
Strong documentation skills, problem solving skills and project follow up
Good verbal & communication skills
PC skills:
Experience in installing, configuring, upgrading and repairing Windows XP Professional, desktop and laptops
MS networking technologies
MS Office Suite
Languages: English language, good level, both written and spoken
Driving license: B category
A competitive environment that will boost your professional level, adding more and more value to your career.
World leader in 3 fast-growing businesses centered on health and well-being:
No. 1 worldwide in FRESH DAIRY Products;
No. 1 worldwide for Packaged WATER (by volume);
No. 2 worldwide in BISCUITS & CEREAL Products.
Present in Romania since 1997, DANONE is the leader on the fresh dairy products market; has one Fresh Dairy Plant in Bucharest; the best national refrigerated distribution and employs around 650 employees in all functions, all over the country.
YOU MAKE A DIFFERENCE! SO DO WE.
Our values are:
-OPENESS: Curiosity, Agility, Simplicity;
-ENTHUSIASM:Boldness, Passion, Appetite for the lead;
-HUMANISM:Sharing, Responsibility, Respect of the other;
-PROXIMITY:Know how to stay close to each person in the world: colleagues, consumers and clients, suppliers, stockholders and society, become a part of their everyday lives.
For more information, we invite you to visit our corporate recruiting site: www.danonepeople.com
THANK YOU FOR YOUR INTEREST IN DANONE GROUP
