Job expirat
IT Helpdesk Level 1:
Handling Customer IT demands via Voice / Non-Voice and IT troubleshooting activity
Taking calls on the above mentioned languages of any priorities
Handling emails / webcases , translating them into the appropriate language, depending on customer requirements
Document cases for each incident, handle cases meeting Service Level Agreements (customer requirements), follow up case status
Troubleshooting IT problems according to the Standard Operating Procedures and previous trainings
As a Procurement Agent:
•Answering supplier’s requests & purchasing hotline
•Procurement reporting
•Reception and verification of requisitioning of users and buyers
•Analyze completeness of purchase requisitions, RFQ packages and technical specifications
•Escalation of vendor identification
• University degree
• Fluency in Russian
The opportunity to build a long-term career within a stable multinational environment;
• Extensive training, locally and internationally;
• Meal tickets;
• Medical insurance;
• Life insurance;
• Bonuses based on performance;
• Dynamic, young and enthusiastic team.
Genpact is a global organization with processes in Europe providing high quality business services for various GE businesses as well as large multinational organizations.
Career impact with Genpact!
Genpact is the leading provider of Business Services & Technology Solutions worldwide. Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, Hungary, Romania, the United States, Mexico, and Poland.
The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services. We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.
